Shipping Policy

Last updated: January 7, 2026

Domestic Shipping

We offer reliable shipping services across Australia:

• Standard Delivery (3-7 business days)
• Express Delivery (1-3 business days)
• Free standard shipping on orders over $500

Shipping Costs

Standard Shipping

• Metropolitan areas: $15
• Regional areas: $20
• Remote areas: $30

Express Shipping

• Metropolitan areas: $25
• Regional areas: $35
• Remote areas: $45

Processing Time

• In-stock items: 1-2 business days
• Custom orders: 14-21 business days
• Orders placed after 2 PM AEST will be processed the next business day

International Shipping

We ship to selected international destinations:

• New Zealand: 5-7 business days
• Asia Pacific: 7-10 business days
• Europe and North America: 10-14 business days

Tracking Your Order

All shipments include tracking:

• Tracking number provided via email after dispatch
• Real-time tracking updates
• Delivery notifications

Shipping Partners

We work with trusted shipping partners:

• Australia Post
• StarTrack Express
• DHL (International)

Special Handling

Some items require special handling:

• Custom-tailored suits
• Delicate formal wear
• Multiple-piece orders

Delivery Information

Important Notes

• Signature required for all deliveries
• No deliveries on public holidays
• Authority to leave must be specified at checkout
• Alternative delivery instructions can be provided during checkout

Shipping Restrictions

Please note:

• Some remote locations may have extended delivery times
• PO Box delivery available for standard shipping only
• Additional charges may apply for remote areas

Lost or Damaged Items

In the event of lost or damaged items:

• Contact us within 48 hours of delivery
• Provide order number and photos of damage
• Replacement or refund will be arranged

Contact Us

For shipping inquiries, please contact us: