Service Policy

Last updated: January 7, 2026

1. Service Overview

At Suitlinea, we are committed to providing exceptional service for all your formal wear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@suitlinea.com
• Phone: +61882583392
• Address: 32 Hatherleigh Rd, Parafield Gardens SA 5107, Australia

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM AEST
• Saturday: 10:00 AM - 4:00 PM AEST
• Sunday: Closed

3. Tailoring Services

3.1 Available Services

• Suit alterations and adjustments
• Garment repairs and restoration
• Custom tailoring
• Button replacement and reinforcement
• Seam repairs and adjustments
• Lining replacement and repair

3.2 Service Timeframes

Standard service times:

• Initial assessment: 1-2 business days
• Minor alterations: 3-5 business days
• Major alterations: 7-10 business days
• Custom tailoring: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new suits purchased from Suitlinea include:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free alterations within 14 days of purchase
• Complimentary initial fitting

4.2 Extended Care Services

• 12-month maintenance plan
• Priority alteration service
• Seasonal garment care
• Complimentary pressing services

5. Custom Services

5.1 Bespoke Tailoring

• Full suit customization
• Personal style consultation
• Fabric selection assistance
• Multiple fittings
• Design customization

6. Service Pricing

6.1 Assessment Fees

• Initial consultation: Complimentary
• Detailed assessment: $30
• Style consultation: $50

6.2 Alteration Costs

• Basic alterations: $30-50
• Complex alterations: $70-150
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Expert assessment of all alterations
• Multiple fitting sessions as needed
• Final quality inspection
• Customer satisfaction verification
• Follow-up service

8. Service Requests

8.1 Booking Process

• Contact our service team
• Schedule an initial consultation
• Receive service assessment
• Approve service quote
• Schedule service appointment

8.2 Required Information

• Purchase details (if applicable)
• Service requirements
• Preferred timeline
• Contact information

9. Service Guarantees

We stand behind our services with:

• 14-day service guarantee
• Satisfaction guarantee
• Expert craftsmanship
• Premium materials

10. Policy Updates

Suitlinea reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

Contact Us

For questions about our Service Policy or to schedule a service, please contact us: